Manuel Ernst az Holz Ag

Interview with Manuel Ernst of az Holz AG

by Ingrid Stalder Customer SuccessPublished on 4/20/2020

So that potential customers get a brief overview of the advantages our tool offers, we got in touch with experienced users to conduct interviews. Here you can see the first interview with Manuel Ernst of az-Holz AG, from 17 April 2020.

1. How did you come across Vanillaplan?
We were the ones who prompted Remi to develop it back then. We really wanted our two magnetic boards digitised.

2. What made you decide to use Vanillaplan?
We needed order in our staff planning and in the structure.

3. How did you find getting started with the software?
We were there right from the software's launch and experienced everything from the very beginning. The software started at a more basic level, where you could plan site time and staff. Because I was able to grow with it, it was relatively easy for me to keep up.

4. What is the most important thing about Vanillaplan for you?
The software is easy to use and very clear. For us it is an important tool. I want to spend as little time as possible in the tool, and I have achieved that goal with Vanillaplan. I would not want to be without it any more.

5. What has changed in your company as a result of Vanillaplan?
Site allocation and resource planning are much more structured and organised. Staff know a week in advance where they need to go, and we have no idle time.

6. How is Vanillaplan's support (email, telephone etc.)?
I feel very well looked after, I cannot complain at all, it is a very good service that is offered to me.