There are many factors that can make conversations easier or harder. Some of them lie outside your own influence, many others within it. That is why the Vanillaplan team decided to attend a webinar on making phone calls.
We had already met Gabriella Kux and DDLK at a workshop run by the Startup Academy Basel. Gabriella, an expert in sales training with 30 years of experience in her field, has recently been offering online webinars on «Successful telephoning». In five one-and-a-half-hour seminars, Gabriella taught us many tricks and details for successful communication. The main topic was of course communication on the telephone, but we were also able to draw many insights from it for face-to-face conversations. Throughout the entire online course we were all constantly involved, which had a very positive effect on the learning outcome. One thing up front: for learning success, one thing above all matters - practice.
If you would like to find out more about the courses at DDLK, why not visit Gabriella's website: www.ddlk.ch.
The key to success - a phone call
by Domenic Duwe MarketingPublished on 6/25/2020
Phone calls with customers, or with those who are yet to become customers, can be a challenge even for the most experienced sales staff.
